Terms of Service and Privacy Notice
Last updated: October 4, 2026
1. Agreement
These Terms govern your use of the Forensalytic roof report and estimate service on this website (the “Service”). By using the Service or checking the consent box you agree to these Terms. You must be at least 18 years old and able to form a binding contract. If you do not agree, do not use the Service.
2. What the Service is, and is not
The Service uses automated analysis, including an AI vision model, to review the photos and address you submit and produce an informational report and a preliminary estimate from that information. It is not a roof inspection, engineering opinion, insurance or legal determination, warranty, or contractor bid. For safety or repair decisions, consult a licensed professional.
3. Contractor contact (one contractor only)
If you check the consent box and submit a request, you agree that we may share your contact details, property address and the report or estimate details with one professional roofing contractor so that contractor can contact you about a roof estimate. Contact will come from only one contractor for that request. We do not share your request with multiple contractors.
The contractor may contact you by phone call, text message or email. If you provide a mobile number, you agree that calls and texts may be made using automated technology. Message and data rates may apply, and consent to this contact is the purpose of the box you check, not something you must accept for any other purchase. You can stop texts by replying STOP, and you can ask the contractor or us to stop contacting you at any time.
No guarantee of contact; the report is free either way. Submitting a request does not guarantee that any contractor will contact you. Your report is free whether or not a contractor contacts you, we do not charge you for any contractor’s contact, and receiving a report or estimate does not obligate you to hire anyone.
The contractor is independent. We do not employ, supervise or endorse any contractor, we do not guarantee that a contractor is licensed, insured or suitable, and we are not a party to any agreement you make with a contractor. Check a contractor’s license and insurance yourself before hiring. In California, the Contractors State License Board (cslb.ca.gov, 800-321-2752) lets you verify a license. Many states, including California, give consumers cancellation rights on home improvement and home-solicitation contracts and require written contracts. Read anything before you sign it.
4. Your photos and information
- You confirm that you own the photos and information you submit or have permission to submit them, and that you are the owner of the property or authorized by the owner.
- Do not submit photos that show people, or any content that is unlawful or that you do not have the right to share.
- You keep ownership of your content. You give us a limited license to store, process and analyze it to deliver the Service, to provide it to the one contractor you authorize, and to operate, secure and improve the Service.
- Photos can contain metadata such as location and time. Remove metadata first if you do not want it processed.
- We may review submissions and reports for quality assurance, security and enforcement of these Terms.
5. Privacy notice (including California)
What we collect. Identifiers and contact details (name, email address, phone number), property address, the photos you upload and the report we generate, verification-code activity, and device, browser and usage information that we use for security and fraud prevention.
Why we use it. To verify you, generate your report and estimate, deliver it, share it with the one contractor you authorize, prevent abuse and fraud, answer your requests, and meet legal obligations.
Who receives it. The one contractor you authorize in Section 3, and service providers that help us run the Service, such as hosting and security, SMS and email delivery, mapping and roof-measurement data, and AI analysis providers. Providers may use your data only to provide services to us. We also disclose information when the law requires it.
Retention. We keep personal information only as long as needed for these purposes, and then delete or de-identify it.
Your rights. Depending on where you live, including under the California Consumer Privacy Act as amended by the CPRA, you may request to know what personal information we collect, use and disclose; to access, correct or delete it; to opt out of the sale or sharing of personal information; to limit use of sensitive personal information; and to be free of discrimination for exercising these rights. Disclosure to the one contractor happens at your direction through the consent box. To use your rights, or to withdraw your consent to contractor contact, contact us. We may need to verify your identity, and you may use an authorized agent. California residents may also request information about disclosures of personal information to third parties for their direct marketing purposes (Cal. Civ. Code § 1798.83).
Security. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Response times. We respond to verified privacy requests within the time the law requires (45 days for California, extendable once as the law allows).
The Service is not directed to people under 18, and we do not knowingly collect their information.
6. Verification codes and messages
We send one-time verification codes by SMS or email to confirm your contact details. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help.
7. Acceptable use
Do not use the Service to break the law, submit false, altered or automated requests, scrape or overload it, bypass its security or verification, resell its output as an inspection or engineering opinion, use its outputs to build or benchmark a competing model or service, or submit information about a property you have no right to ask about.
8. Disclaimers
The Service and all reports are provided “as is” and “as available” without warranties of any kind, express or implied, including accuracy, completeness, fitness for a particular purpose and non-infringement, to the extent the law allows. Some states do not allow certain disclaimers, so some of these may not apply to you.
9. Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, for lost profits, or for loss resulting from your reliance on a report or estimate or from the acts of any contractor. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim or US $100. Nothing in these Terms limits liability that cannot be limited by law, including for fraud, willful misconduct or violation of law (see Cal. Civ. Code § 1668), or any rights you have under your state’s consumer-protection laws.
10. Disputes and governing law
Please contact us first so we can try to resolve a concern informally. These Terms are governed by United States federal law and the law of the state in which we are organized, except that if you live in California or another state whose consumer protections cannot be waived, those mandatory protections continue to apply to you. You may bring a claim in small-claims court where available. Nothing here requires you to waive a right or remedy that the law does not allow you to waive.
11. California notice
Under Cal. Civ. Code § 1789.3, California users of this Service are entitled to the following consumer rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
12. Suspension and termination
We may suspend or stop your access to the Service, with or without notice, if you violate these Terms, submit fraudulent or abusive requests, or put the Service or others at risk. You may stop using the Service at any time.
13. Severability and entire agreement
If a provision of these Terms is found unenforceable, it is limited to the minimum extent necessary and the rest stays in effect. These Terms, together with the privacy notice above, are the entire agreement between you and us about the Service.
14. Changes and contact
We may update these Terms. The “Last updated” date shows the current version, and changes apply to requests made after they are posted. Questions, privacy requests and opt-outs: forensalytic.com/contact.
